Frequently Asked Questions

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Order Detail

Sales tax is dependent on the places that you are buying from. Once you provide your shipping location during checkout, we will automatically calculate the sales tax for you (if applicable).
You will be charged the moment you place the order.
Our products are normally hand made. Once your order is placed, we will produce the items right away to make sure they can be shipped ASAP. Please send us a message in 3 hours after you place the order if you want to modify.

Shipping Info

Normally delivery company will drop your parcel at your mailbox or front door. For wrong shipping address, we will try to contact you in advance if it’s not deliverable, but that’s not always the case. Please make sure the address is correct before placing your order.
All orders are normally be ready to ship out within 2-4 business days (production) from the date your order is placed. And we ship worldwide from our warehouse in different Asian Countries. The delivery time after shipment is normally around 7-14 days, depending your location. For more details, please go to our shipping & returns Page.
If you’ve ordered multiple items, it is common to receive them in multiple boxes. This can happen for logistics purposes, or due to some of your items being shipped from different warehouses. We will send you a confirmation email and multiple tracking numbers if your order is split. And feel free to contact us at if you have such questions.
Once your order has been shipped out from our warehouse, you will receive an email notification with tracking numbers from one of the carriers we work with. For any tracking updates, you can go to TRACKING page.
We ship worldwide. International shipping may have additional duties to be paid by the customer depending on the country of destination. For more shipping details, please go to our SHIPPING & RETURNS Page.
We offer free economy shipping to USA & Canada. And the detailed shipping fee to other countries varies based on your delivery address and the total quantity of your order. Visit our SHIPPING & RETURNS page to know more details.

Return/ Exchange

Yes, we are happy to offer refunds or returns - please review our related POLICY here.
Refund requests will normally take 7-10 days to process. Once your refund has been processed, the related amount will appear back in your account within 2-4 business days.
We take great pride and care in the exceptional quality of our products. If your product arrives damaged, please don’t hesitate to contact us at with your order number and a photo of the fault, or proof of damage. We will assess based on the final result.
If you receive wrong items, contact us at with your order number stating what was missing or incorrect from the delivery. We will rectify this ASAP.

General Questions

Yes, most of our pillow covers are machine washable, only a few need to be washed by hand. Please remember to wash any covers on a cold or mild setting, gentle cycle, with like colors. Do not bleach. Tumble dry low.
Yes, our products are normally pet friendly. Please note, however, as with all soft textiles, that excessive scratching or long nails may eventually cause product damage.
Sorry, we don’t offer swatch samples for any of our products. If you are unsure about the texture or color, feel free to contact us with your requests at, and we will offer you solutions.
The use of chemicals is common and necessary in the production of fabrics, but some chemicals are better and safer to use than others. That’s why the majority of our products have been certified according to STANDARD 100 OEKO-TEX. This certifies that our products are free from harmful substances, making them safe for you to use in your everyday life.
Yes, we do offer discounts to all Designers, Stylists, Architects and other Industry Professionals who have the needs for business usage. If you would like to be our trade partner, feel free to contact us at, with your specific requests.
No, our pillow inserts are not included to keep shipping costs at the minimum. Also, people have different tastes; some already have pillows they love and just want to change it up. This is an easy and affordable way to do.
Yes, if you have some specific size preference for certain items, feel free to contact us and we will figure it out for you.
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